Home Energy Report FAQs
The goal of this program is to provide you with detailed personalized information about your energy use along with easy tips and resources that can help you save energy and money on your gas bill.
You are one of 200,000 New Mexico Gas Company customers randomly selected to receive Home Energy Reports. This is one of several energy efficiency programs designed to help our customers reduce use and save money. For more information, please visit nmgco.com/energy_efficiency.
You will receive this report monthly during the winter months, with a total of five reports to follow in the fall. Additionally, there is an unsubscribe option available if you wish to discontinue receiving these reports.
To make inquiries about your account, please contact our customer service center at (888) 664-2726.
To provide valid comparisons, we’ve chosen homes in the same area as yours with similar characteristics such as size, type and heating source. We only include homes that are occupied at the time of the comparison.
We determine information such as square footage, heating type, structure type and age based on publicly available records and your energy use data. On occasion, this information can be out of date or incomplete. You can update your home profile information by calling your Energy Advisor toll free at 877-501-7835 or send an email to NMGCHomeEnergyReport@icf.com.
Energy-efficient households often use less energy by performing small, high-impact tasks like adjusting thermostats and water heaters to efficient settings. Some customers also invest in new heating equipment, smart thermostats and appliances, bringing big savings while also adding value to their homes. Your Home Energy Reports provide you with personalized tips that can help you become a more efficient household.
No, the home comparison only takes the average energy use of similar homes in the area. Individual customers’ energy use information is never shared with anyone other than the account holder.
Savings estimates are drawn from reliable, third-party sources such as the U.S. Department of Energy’s ENERGY STAR® program, the Environmental Protection Agency, the Energy Information Administration (EIA) and the National Renewable Energy Laboratory.
Research indicates that our similar home average is a good indication of typical energy use. However, no estimate is perfect and there are some factors that we may not account for. Even if your household has good reasons for using more energy than similar homes, there are still opportunities for you to reduce your usage and save money. Most people can achieve significant savings if they follow the personalized energy-saving tips on their report.
That’s great! Thank you for all you’re doing. Every Home Energy Report offers different ways to save energy at home, so keep checking your reports for new ideas. There are also many online resources and energy-saving tips at nmgco.com/en/Energy_Conservation_Tips or when you visit nmgco.com/en/energy_efficiency